How Can I Troubleshoot Dell printer’s issues?

How Can I Troubleshoot Dell printer’s issues?

We will now be discussing the general Dell printer troubleshooting steps and procedures.

The common printing issues of Dell Printers can be resolved easily by performing the below-mentioned steps.

Troubleshooting common printing issues of Dell printers

  1. While connected to a USB cable, you should reseat both ends of the cable which are going from the computer to your Dell printer
  2. Now, you should restart your computer
  3. Next, you should turn your Dell printer off
  4. Thereafter, you should unplug your Dell printer power cable from the AC outlet or surge protector and wait at least 30 seconds.
  5. Now, you should plug the printer power cable back into the AC outlet or surge protector.
  6. Next, you should turn your Dell printer back on
  7. You should print a test page
  8. You should also make sure that you have made your Dell printer the default printer. Do follow these steps: –
  9. You should first press and hold the Windows jet and then press r key
  10. In the Run box, you should type, shell:PrintersFolder and then touch or click OK.
  11. Now, you touch or click to highlight the Dell printer
  12. Finally, you should touch or hold or right-click the Dell printer

If you are working on a wireless Dell printer, then do follow the below-mentioned steps: –

  1. For networked Dell printers, which are connected by a wireless or wired network and not a USB cable, you should make sure that the computer is on the network, and the printer portal settings and IP address are accurate.
  2. Now, you should run the Printer troubleshooter to diagnose and automatically correct any printer spooler issues. 
  3. Next, you should print a test page
  4. Thereafter, you should perform a System Restore to a time when your Dell printer was working
  5. Finally, you should uninstall and reinstall the driver for your Dell printer

Troubleshooting Driver or Software Errors on Dell Laser Printers

  1. Decoding the error codes-

In Dell printers, 016-xxx errors are most commonly occurring issues with the information which is sent to the printer and don’t indicate a hardware issue. Whenever corrupt data becomes the cause of these errors, you should isolate your Dell printer from the print job, driver, system, or network which can help you in determining the source of the corrupt information.

  • Restarting your Dell printer with the Data Connections Removed
  1. You should first turn your Dell printer off
  2. Now, you should disconnect your Dell printer from any data cables (Ethernet, USB, Parallel, and Fax) or wireless networks.
  3. With the data connections removed, you should turn your Dell printer on.
  4. If your Dell printer completes the Power On Self-Test (POST) with no errors, you should print a settings report from the operator panel menus.
  5. If the settings report prints successfully, the issue is not hardware-related and troubleshooting should be continued at step 3, which is Clearing the Print Queues.
  6. In case, if the settings report results in a 016-xxx error, restart the unit, then you should perform an NVRAM reset for your unit using the information in step 7, which is resetting the Printer’s NVRAM, and attempt to print the settings report again.
  7. In case, if the settings report results in a 016-xxx error after the NVRAM reset, then you should contact Dell Technical Support.
  • Clearing the Print Queues
  1. You are supposed to clear all jobs from the print queues on all systems which can print to your Dell printer
  2. Now, you should reinsert the data cable and restart your Dell printer.
  3. You should wait for a minute for the unit to re-establish network communication.
  4. In case, if an error occurs before sending a new print job to the unit, you should continue to 5. Change the Printer’s IP Address.
  5. After reconnecting the network connection, if the error does not return, you should print a Windows test page from one of your systems. If the error occurs after printing the test page, then it indicates a corrupt driver. You should clear this print job and then restart your Dell printer. If a Windows test page from a different system does not generate an error, you should continue with Section 4, which is Reinstalling the Driver on the system which causes the error.
  6. If the error does not occur when printing test pages, you should try to attempt to reprint the original job which was queued when the error occurred. If the error returns back, then it indicates an issue with a specific job and troubleshooting should continue with Section 6, which is Updating the Printer’s Firmware.
  • Reinstalling the Dell Printer Driver
  1. You should first completely uninstall the driver and other Dell printer software on the system from which the error occurs when printing. After the successful uninstallation of the driver, you should restart the system or the print spooler service.
  2. Now, you should download and install the latest version of your Dell printer’s driver
  3. After the successful reinstallation, you should try to attempt to print a Windows test page again.
  4. If the error occurs, then you should clear the job, restart the Dell printer, and attempt to print a Windows test page with a driver other than the one which is presently being used.
  5. After the reinstallation or with multiple drivers on one system, if the error occurs with a Windows test page, then the print spooler on this system may be corrupt. Your troubleshooting should continue with Section 6, which is updating the Printer’s Firmware prior to contacting support for your system.
  • Changing your Dell Printer’s IP Address

For changing your Dell Printer’s IP Address, do follow the below-mentioned steps: –

  1. You should first turn your Dell printer off
  2. Now, you should disconnect your Dell printer from any data cables (Ethernet, USB, Parallel, and Fax) or wireless networks
  3. With the data connections removed, you should turn your Dell printer on.
  4. You should go to the printer’s menus on the operator panel, and then change the printer’s IP address to a static address that is different from the previous IP address and is currently not assigned to another device on the network.
  5. Now, you should reconnect your Dell printer to the data connection and verify that the error does not return.
  6. After reconnecting to the network, if the error does not return, you should resume troubleshooting at 3, which is Clearing the Print Queues.
  • Updating the Printer’s Firmware
  1. After successfully clearing all print queues and restarting the printer without an error, you should download and install the latest version of the printer’s firmware.
  2. Now, you should attempt to reprint your documents after the update.
  3. In case, if the error returns, after updating the firmware then you should continue to Section 7, which is Resetting the Printer’s NVRAM.
  • Resetting the Printer’s NVRAM

At times, Dell printers can retain jobs in their memory (Non-Volatile RAM) when attempting to reprint them. As a result, it causes the unit to reboot with an error when attempting to reprint a corrupt job. To clear the memory of your Dell printer by removing all print jobs in the memory, you should perform the NVRAM reset steps for your Dell printer.

In this article, we have specifically detailed the solutions to queries related to How do I troubleshoot my Dell printer? If you still have any issues then you can contact our technical support team.

Leave a Comment

Your email address will not be published.

Call Us

+1(844) 807-0255